How will I receive my images?
Initially samples, and any pre-shoot images will be forwarded to you via email, the high resolution final photographs will be uploaded to my web server where you will be able to download them for a period of 30 days. If you wish for a hard copy to be sent to you, please ask and a DVD or USB stick will be posted to you.
What methods of payment can you accept?
Currently I can receive payments via BACS or by cheque. I am working on a portal where clients will be able to pay their invoices online easily, using their bank/card details or Paypal.
Will I receive a quotation, including some sort of estimate or fixed price?
Yes in most cases there will be a detailed proposal setting out what I will do and exactly how much that would cost. I have a very simple pricing structure, if you receive a fixed price costing, and I overrun you will not be charged for the additional time.
Do I attend the shoot?
Not normally no, I always endeavour to get a very good result for all my photographs, and as such find it normally takes a certain amount of time to get things just right, because of this it doesn’t make much sense for you to be using your time, as well as paying me.
What sort of clients do you work with?
I have worked with a diverse range of clients, from small to large, although am now concentrating on working with other small businesses and individuals.
Do I need to pay up front, or when the job is complete?
Please see my pricing page, normally I ask for a 20% deposit for work that will incur fees less than £500. For any larger job the cost is split into three lumps, a 30% deposit, a 30% interim payment and a 40% completion payment.
Do you do portraits and other types of photography?
As I work mainly in the field of art and design, I specialise in product photography, location photography, and web design, and currently do not provide photography of people, nor do I cover events.
What is the turnaround time?
This will depend upon how large the job in question is, how difficult it will be for me to locate props, and of course if you provide your own props, or your particular circumstances do not require any this would reduce the time taken. I would give you an approximate idea of the time required in the proposal.
Is there a waiting list?
Generally I would say there is approximately a month’s wait before I can book any shoot in, if you do need your items faster than this, please discuss this with me as I will always endeavour to help clients out where I can.
How can I get my products to you, and back again?
Obviously this will depend upon how near to my studio you are, my studio is based in Scarborough, North Yorkshire. Items can be dropped off with me, or posted to me, and sometimes I can arrange collection from you, this would need to be agreed upon, and would incur a cost per mile for doing so.
You are charging me for three days time in your fees, does this mean I can have my products back after the three days?
To keep my pricing structure simple I charge half days or full days, this doesn’t generally mean I will then spend three solid days together on your products, as it is not always possible, because of prop sourcing, post production etc. I base it on the total number of hours within the three days, but this could be spread across a couple of weeks. I will always let you know how long it would be before you receive your images, and can have your products back.
What if I am not happy?
To reduce the chances of this ever happening, in most cases you will receive not only a proposal but sample shots so that any problems can be ironed out before the main shoot goes ahead and final images are delivered. If you do however change your mind for whatever reason mid shoot, please let me know and I can charge you for the work done, and then provide another proposal if that is what you desire.
How much of my time will it take up?
Well this is of course up to you, the time taken by yourself to keep in communication and pin down ideas I would say is quite vital to you getting what you want from the shots, as is you understanding what style you want the shots to be, and also what end use the shots have. As for you actually spending time in the studio, this is really not necessary.
Can’t I just do the photography myself?
Of course you can, and hiring a professional photographer is purely your choice, of course everyone has access to modern digital camera equipment, but bearing in mind you are not just receiving photographs, but are having the use of a studio with many props, backgrounds, and lighting equipment. It is often said that product photography is all about context, and also lighting. Achieving consistency throughout shots can be difficult without a studio, which is another reason I nearly always choose to work from my own studio. You are paying for my time, and my expertise.
How will my goods be stored?
Your products, when they’re not in the process of being photographed will be kept in a storage area which is kept in a locked room.
Do you have professional insurance?
Yes I have professional indemnity insurance, as well as public liability and this includes work in the studio and out on location.
Do you offer discounts for bulk amounts, or regular shoots?
Although I do keep my costs and fees very low, please ask me and I will give you a quotation.
Are there any limitations in the way I can use the images provided?
Please see the copyright policy on this page.
Copyright Policy
I retain the copyright of the images for resale, but grant you complete usage rights to use the full high resolution imagery in whatever way you see fit, whether that be on your website, or in print in posters, leaflets, brochures etc.*
* With the exception of artwork copywork/reproduction photography where the copyright remains with you.
